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Privacy Policy

Privacy Policy

Theobroma Foods Private Limited is the operating party behind www.theobroma.in (the "Site"). The privacy policy will help you with information about our policies regarding the collection, use and disclosure of information received from the site users. We are the sole owners of all the collected information and the information is used for providing and improving the site. By using our site, you agree to the terms and conditions and the collection and use of information.

Information and Communications

Upon visiting our site, we collect information from your device including IP address, web browser, cookies installed in your device. While you browse the site, information is collected about the web pages or products you visit, what referred you to the site and how you interact with the site. When you create an account with us or purchase any product, we collect information including your name, contact number, email address, shipping address and your buying behaviour. You can reset your permissions to refuse the cookies being stored. However, if the cookies are not accepted, you may not be able to use our entire site.

While using our site, we may ask for personal identifiable information, the purpose of which could be for identification or to contact you. By submitting information on our site, you agree to opt for communication via advertising and promotional campaigns and customer support services through SMS, emails, notifications, tele-calling, etc. We collect and use this information to ensure you have a safe, efficient and smooth experience. You have the liberty to unsubscribe to the communication by clicking unsubscribe in the received communication or by mailing us on feedback@theobroma.in.

Sharing your Information

We share your personal information with a few third parties to help better the experience. For example, we use Shopify for our site – more information on Shopify’s information policy - https://www.shopify.com/legal/privacy . We use Google Analytics for a better understanding of our guests and their usage of our site. More information - https://www.google.com/intl/en/policies/privacy/.

In the case of compliance with applicable law and regulations, or any lawful requests for information, we may have to share your information.

Debit/Credit Card Details

By using our site, the details provided by your approved payment gateway for products and/or services on www.theobroma.in are understood, agreed and confirmed to by you. You will be responsible for providing the correct details and information and in a payment transaction, use a debit/credit card that is lawfully owned by you. The above mentioned information will not be shared by us with any third parties unless for any law compliances, regulations or fraud verifications. In the case of credit/debit card fraud, we will not be liable. You will be liable in the case of using a debit/credit card fraudulently and will be responsible for proving otherwise.

We shall not be responsible for any damage or loss caused directly or indirectly resulting from the authorization of transaction being declined. For any fraudulent or declined transactions, we reserve the right to recover the cost of delivery charges, goods’ cost, collection charges, lawyers’ fees from any person involved in fraudulent use of the site. We can also rightfully initiate legal proceedings against the person involved in any fraudulent use or unlawful acts or breach in terms and conditions.

Data Security

​Your personal information and the security of your data is important to us, but over the internet no transmission method or electronic storage method can be guaranteed as secure. We continue to strive to use means to protect your data and information, but we cannot guarantee an absolute security.

Changes to Privacy Policy

​We may update our privacy policy whenever need be for legal, operational or regulatory reasons or to reflect changes to our practices. You can check for any changes or the new privacy policy on our site. We advise you to review the policy periodically for keeping up with changes, if any.

Contact Us

With regards to our privacy policy, if you have any questions or seek additional information, please write to us at contact@theobroma.in.